About the project

financial services company that specializes in providing artificial intelligence, analytics, and other cloud-based systems.

Problem

The digital insights experience for users is often a disjointed, fragmented affair that fails to deliver the seamless, intuitive interactions users have come to expect. Rather than a cohesive, user-friendly platform that provides clear, actionable insights, the reality is frequently a segmented, disorganized mess. Key data and analytics are scattered across disparate systems and dashboards, forcing users to constantly toggle between different interfaces and tools just to piece together a complete picture. The overall user experience is clunky and inefficient, hampering their ability to quickly surface the insights needed to drive strategic decision-making. This lack of a centralized, integrated insights solution not only creates frustration for individual users, but also undermines the broader value and usability of the data for the organization as a whole. Without a smooth, intuitive way to access and interpret the wealth of available information, user engagement, satisfaction and retention suffer, limiting the insights' impact on core business needs. Solving this disconnect requires a fundamental rethinking of the digital insights architecture - one that prioritizes the user experience above all else, consolidating disparate data sources into a single, seamless interface that empowers users to extract maximum value from their organization's information assets.

Our Project Team

Developers (Programming) Team

Creative Director (Myself)

Project Manager

Product Owner

BA

Testing Team

Sales Team

Role & Deliverables

User Experience Design

User Interface Design

WCAG Compliance Audit & Enhancements

Design System Creation

Wireframes & Prototypes

Objective

The primary goal of this project is to conceptualize a captivating user experience that effectively visualizes critical digital insights for users in a clear, intuitive, and seamless manner. The aim is to create an interface that guides users through an easy, streamlined journey as they interact with and interpret important data and analytics. By designing such a user-centric experience, the project seeks to boost user retention, satisfaction, and overall usability - all of which are essential for meeting the diverse needs of the business. The visualizations will need to strike the right balance, presenting complex information in an accessible, easy-to-understand way without sacrificing depth or nuance. Thoughtful UX principles will be applied to ensure the interface is highly intuitive, with an logical flow that makes data exploration and sense-making a natural, almost effortless process for users. Additionally, the design should foster a sense of engagement and empowerment, enabling users to quickly glean valuable insights that inform key business decisions. Ultimately, this project is about developing a solution that not only looks visually striking, but also maximizes usability and user satisfaction - equipping stakeholders with the digital intelligence they require to drive organizational success.

Research

User Analytics

User Studies

Competitor Analysis

User Journey Map

Accomplishments

Increased User engagement

Increase in Social engagement across brand channels

New product that provided user value through increased brand awareness, new functionality and improved user experiences

Research

Define

My Process

Design

Deploy

Measure

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